QYRONY Terms of Service

Version: 1.0.0 Last updated: 12 July 2026 Effective from: [●] (at least 30 days after publication)

Please read these Terms carefully before using QYRONY. By creating an account, listing a product, hosting a channel, bidding in an auction, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. Definitions

Capitalised terms not defined here have the meaning given in the Privacy Policy.

2. Eligibility and account registration

2.1. You must be at least 18 years old (or the age of digital consent in your country, whichever is higher) to buy, sell, bid in an auction, or hold a paid Wallet.

2.2. To list items, run auctions, host paid channels, or withdraw Wallet funds you must complete vendor verification, which includes providing a valid legal name, address, date of birth, and (where required by law) government-issued ID, tax identifier, and bank or payment-account details. We may use third-party KYC and sanctions-screening providers.

2.3. You agree to provide accurate, current, and complete information and to keep it updated. We may suspend or terminate accounts with stale or unverifiable information.

2.4. You are responsible for safeguarding your credentials, devices, and any API keys we issue to you. All activity under your account is deemed to be yours.

2.5. One account per person. We may merge, suspend, or close duplicate, bot, or unauthorised-reseller accounts.

3. The Platform’s role

3.1. QYRONY is a multi-vendor marketplace and intermediary. We provide the technology that connects independent Vendors with Buyers. We are not the seller of record for Vendor Listings, the employer of Vendors, the auctioneer, the carrier, the insurer, or the manufacturer of goods.

3.2. The contract for the sale of goods or services is formed directly between the Buyer and the Vendor. We process payments on behalf of Vendors as a payment agent (Article 13(3) of the EU Second Payment Services Directive, where applicable) but we do not own the goods and we do not warrant the Vendor’s identity, title, quality, safety, or legality beyond what is expressly stated in these Terms.

3.3. We may, but are not obliged to, mediate disputes, issue refunds from held funds, or remove Listings that breach these Terms or applicable law.

4. Listings, products, and auctions

4.1. Listing accuracy. Vendors are solely responsible for the accuracy, completeness, and lawfulness of every Listing, including title, description, images, price, taxes, shipping options, and any required declarations (e.g. consumer warnings, country-of-origin, CE/UKCA markings, age ratings).

4.2. Prohibited items. Vendors must not list, and we may remove without notice, items that are: (a) illegal in the Vendor’s or Buyer’s jurisdiction; (b) counterfeit, stolen, or violating a third party’s IP rights; (c) hazardous, recalled, or unsafe; (d) weapons, explosives, controlled substances, or certain animal and wildlife products; (e) services that are deceptive, exploitative, or unlicensed where a licence is required; (f) items whose sole purpose is to facilitate harassment, surveillance without consent, or wrongdoing. A full list is maintained in the Acceptable Use Policy, which forms part of these Terms.

4.3. Pricing and taxes. Vendors must set prices in good faith. We display prices inclusive or exclusive of VAT/sales tax according to the Buyer’s location and applicable Marketplace Facilitator rules. Vendors remain responsible for the underlying tax obligations of their business; we may remit marketplace-facilitator taxes where required by law.

4.4. Auctions. Auction Listings are time-bound. Bids are binding offers. The highest valid bid at the close of the auction, or any “Buy-it-now” price, becomes a confirmed purchase once the Vendor accepts (or, where the Listing is configured as a “Dutch” auction, the price is automatically accepted). We may cancel bids that we reasonably believe are erroneous, shill bids, or part of fraud, and reverse the corresponding transaction.

4.5. Reserve prices must be disclosed in the Listing. Sniping extensions (a soft-close of the last 30–60 seconds when a bid is received) may apply to protect fairness.

4.6. Digital products and licences. For downloadable, streamable, or otherwise digitally delivered products, the Buyer acknowledges that any right of withdrawal may be lost once delivery has begun, in accordance with Article 16(m) of the EU Consumer Rights Directive 2011/83/EU (as amended).

5. Channels, content, and community features

5.1. Channels are User- or Vendor-curated spaces. The channel host is the editor and joint controller of the content they publish within that channel (see Privacy Policy §6 for the controller–processor allocation).

5.2. You retain all rights you already hold in your Content. You grant QYRONY a worldwide, non-exclusive, royalty-free, sublicensable, transferable licence to host, store, reproduce, modify for technical reasons (resizing, transcoding, format conversion), publish, and display your Content solely for the purpose of operating, developing, and promoting the Platform and your Listings.

5.3. You confirm that you own or have the necessary rights to all Content you upload and that it does not infringe any third-party right or breach any law.

5.4. We may remove, restrict, or label Content (including with automated means) where we have reasonable grounds to believe it breaches these Terms, the Acceptable Use Policy, or applicable law, in line with the EU Digital Services Act where it applies.

5.5. Reviews and ratings must reflect genuine experiences. We prohibit paid, fake, or self-dealing reviews and may remove them, adjust the rating algorithm, and sanction the account.

6. Orders, shipping, delivery, and risk

6.1. Once a Buyer places an order, both parties receive a binding order confirmation by email and in-app notification.

6.2. Vendors must dispatch within the time stated in the Listing, ship to the countries they declare, and provide tracking where the carrier supports it.

6.2. Risk of loss and title pass to the Buyer on delivery to the address provided. For digital products, delivery occurs when the content is made accessible.

6.4. Right of withdrawal (consumers). Consumers in the EEA/UK have a statutory right to withdraw from most distance contracts within 14 days of receiving the goods (or, for digital content, within 14 days of contract conclusion unless delivery has begun with acknowledgement of the loss of withdrawal). Vendors must honour withdrawals, and we provide a “Withdrawal” button in the order page that generates the legal model withdrawal form.

6.5. Customs and import duties. For cross-border shipments, the Buyer is the importer of record and is responsible for any customs duties, VAT, or inspection fees, unless the Listing expressly states otherwise.

7. Payments, fees, Wallet, and refunds

7.1. Currency and methods. We support the currencies and payment methods displayed at checkout. Payment is captured at order confirmation.

7.2. Platform fees. QYRONY charges a service fee to Buyers and a commission to Vendors as set out in the Fee Schedule (currently [●]% buyer fee and [●]% vendor commission, subject to change with 30 days’ notice). Payment-processing fees may be passed through.

7.3. Wallet. Buyers may top up their Wallet using supported methods. Wallet balances are not e-money in the regulated sense, do not earn interest, and are redeemable only for Platform purchases unless local law requires otherwise. Vendor earnings accrue to the Vendor’s Wallet and are withdrawable subject to the payout schedule, KYC, and a security holdback for new or high-risk accounts.

7.4. Refunds. Refunds may be issued to the original payment method or to the Wallet at our discretion. Where a Vendor fails to deliver, delivers a defective product, or is otherwise at fault, the Buyer is entitled to a full refund of the item price and original postage. Return postage is borne by the Vendor in the case of Vendor fault and by the Buyer in the case of a change-of-mind return.

7.5. Chargebacks. If a Buyer initiates a chargeback while an order is open or in dispute resolution, we may suspend the Vendor’s payout for the disputed amount and the related Wallet balance.

7.6. Tax. Where we act as a deemed-supplier or marketplace facilitator for VAT/GST purposes, the relevant tax is shown to the Buyer and remitted by us on the Vendor’s behalf. Otherwise, Vendors are responsible for their own tax compliance.

8. Prohibited conduct

You must not:

(a) circumvent, probe, or attempt to break any security, rate-limit, or authentication mechanism; (b) use bots, scrapers, or non-public APIs without written permission; (c) manipulate auctions, ratings, or search rankings; (d) launder money, finance terrorism, or process payments for unlawful activity; (e) upload malware, phishing pages, or tracking pixels that violate applicable privacy law; (f) impersonate any person or entity, including QYRONY staff; (g) harass, threaten, or discriminate against other Users; (h) use the Platform to send unsolicited marketing (we provide opt-in tools — use them); (i) export or re-export Platform data in breach of sanctions or export-control law.

9. Intellectual property

9.1. The Platform, including its source code, design, trade marks (“QYRONY”, logos, mascots), and underlying algorithms, is owned by Qyrony Ltd. or its licensors and is protected by copyright, trade-mark, and database-rights law.

9.2. We respect IP rights. If you believe a Listing infringes your copyright or trade mark, follow our Notice-and-Takedown Procedure at [●]/legal/dmca. Counter-notices are accepted and forwarded in accordance with the US DMCA 17 U.S.C. §512 and equivalent EU/UK procedures.

9.3. Trade-mark and brand-name use is governed by the QYRONY Brand Guidelines; do not use our marks except as expressly permitted.

10. Disclaimers

10.1. To the maximum extent permitted by law, the Platform is provided “as is” and “as available”. We disclaim all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement, except where non-disclaimable under the law of your country.

10.2. We do not warrant that the Platform will be uninterrupted, error-free, or secure, nor that Listings, Content, or Vendors are accurate, reliable, or lawful.

10.3. We do not endorse and are not responsible for any third-party websites linked from the Platform.

11. Limitation of liability

11.1. Nothing in these Terms excludes or limits liability that cannot be excluded by law, including (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, (c) wilful misconduct, or (d) statutory consumer rights.

11.2. Subject to clause 11.1, our aggregate liability to you for any 12-month period is capped at the greater of (a) the fees you paid us in that period and (b) EUR 100 (or the local-currency equivalent).

11.3. We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption, even if advised of the possibility.

11.4. As a multi-vendor marketplace, we are not liable for the conduct of Vendors or Buyers, except to the extent we have caused or contributed to the loss.

12. Indemnification

You will indemnify and hold Qyrony Ltd., its affiliates, and their officers, directors, and employees harmless from any third-party claim arising out of (a) your Content, (b) your Listings, (c) your use of the Platform in breach of these Terms, or (d) your violation of any law, in each case to the extent permitted by the law of your residence.

13. Termination

13.1. You may close your account at any time from settings or by contacting support.

13.2. We may suspend or terminate your account, Listings, or Wallet access at any time if we reasonably believe you have breached these Terms, the Acceptable Use Policy, the law, or pose a risk to other Users, with notice where practicable.

13.3. On termination: (a) outstanding orders must be completed or cancelled according to the dispute resolution rules; (b) Vendor earnings not yet paid are paid out after the standard holdback period and after deduction of amounts owed to us; (c) licences granted to us over your Content end when the Content is deleted, subject to the ordinary backup and legal-retention periods.

13.4. Clauses that by their nature should survive termination (including 5.2, 9, 10, 11, 12, 14, 16) survive.

14. Complaints, disputes, and dispute resolution

14.1. Internal complaint handling. You can file a complaint via [●]/legal/complaint. We acknowledge within 3 business days and aim to resolve within 30 days. If you are an EEA consumer, you may also use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

14.2. Buyer–Vendor disputes. Disputes about goods, delivery, or vendor conduct are first submitted to our resolution centre, which provides a structured workflow (Buyer message → Vendor response → QYRONY review → possible refund/return). We may release funds after 7–15 days of inactivity.

14.3. Out-of-court body. Consumers resident in the EEA may bring unresolved disputes to a certified alternative-dispute-resolution body; we will cooperate in good faith.

14.4. Governing law and forum. These Terms are governed by the laws of [●]. The competent courts of [●] have exclusive jurisdiction, except where a consumer may bring proceedings in their country of residence.

15. Changes to these Terms

We may modify these Terms for legitimate reasons, including legal, regulatory, security, or product reasons. We will notify you at least 30 days in advance by email and an in-product banner. If you do not agree, you may close your account before the effective date; continued use after the effective date constitutes acceptance.

16. Miscellaneous

16.1. Severability. If any clause is held unenforceable, the rest remain in force.

16.2. No waiver. Failure to enforce a right is not a waiver of that right.

16.3. Assignment. You may not assign your rights without our written consent. We may assign to a successor in business.

16.4. Force majeure. Neither party is liable for events beyond reasonable control (including war, natural disaster, internet outage, sanctions, or pandemic).

16.5. Entire agreement. These Terms, the Privacy Policy, the Acceptable Use Policy, and any product-specific terms posted on a Listing or feature page constitute the entire agreement between you and us in respect of the Platform.

16.6. Language. The English version of these Terms is the authoritative version. Translations are for convenience only.

17. Contact

Qyrony Ltd. Registered office: [●] Email: legal@qyrony.com General support: support@qyrony.com DPO: see Privacy Policy §1.3

End of Terms of Service.