How can we help?
Start with a topic below. If you are stuck, the team reads every message.
Orders & escrow
Where your money is between checkout and delivery, and how disputes freeze it.
Trust & Safety →Wallet & top-ups
Balance, transaction ledger, and how sales are credited to sellers.
Open wallet →Selling on Qyrony
Listing products, the upload review gate, categories, and the flat 10% fee.
Seller guide →Account & security
Password changes, notification preferences, and signing out of every device.
Settings →In-person pickups
The safety checklist for local-pickup listings and what Qyrony does and doesn't handle.
Safety guide →Common questions
Fees, file types, escrow timing — the questions everyone asks first.
Read the FAQ →Still need a human?
Email support@qyrony.com with your username and, for order issues, the order id from your wallet ledger. Disputes on paid orders are handled fastest from the order itself, where opening one freezes the funds immediately.